Custom Order Policy & Terms

6J THREADS LLC

CUSTOM ORDER POLICY & TERMS

PLEASE READ CAREFULLY BEFORE SUBMITTING PAYMENT.

This policy applies to all custom orders placed with 6J Threads LLC, including but not limited to custom patches, caps, apparel, sweatshirts, jackets, and other personalized or specially manufactured merchandise.

1. FINAL SALE & NON-REFUNDABLE ORDERS

ALL CUSTOM ORDERS ARE FINAL SALE ONCE PAYMENT HAS BEEN RECEIVED, SUBJECT TO APPLICABLE LAW.

Due to the personalized nature of custom merchandise, orders cannot be canceled, returned, exchanged, or refunded simply because a customer changes their mind, no longer needs the merchandise, or experiences a change in circumstances.

Once payment is received, funds may be committed to materials, manufacturing, and production expenses.

2. TURNAROUND TIMES (TAT)

Estimated turnaround times are provided on each customer's invoice.

Turnaround time begins only after payment has been received AND all required artwork, design, and order details have received final approval.

6J Threads LLC makes every reasonable effort to meet the estimated turnaround time stated on the invoice. However, all turnaround times are estimates and are NOT guaranteed completion or delivery dates.

Production and delivery delays may occur due to circumstances outside our reasonable control, including:

  • Manufacturer and supplier delays

  • International or domestic shipping delays

  • Customs inspections, processing, or clearance delays

  • National and international holidays

  • Weather-related disruptions

  • Material shortages or unexpected production interruptions

  • Transportation or carrier disruptions

An order exceeding its estimated turnaround time does not automatically qualify for cancellation or a refund.

Customers acknowledge that unforeseen circumstances may extend the original estimated turnaround time.

6J Threads LLC will make reasonable efforts to communicate significant delays and provide updated information as it becomes available.

3. HOLIDAYS, EVENTS & REQUIRED DELIVERY DATES

Customers ordering custom merchandise for a specific holiday, sporting event, school function, business event, or other occasion are responsible for allowing adequate production and shipping time.

6J Threads LLC does not guarantee delivery by a specific event or holiday unless a guaranteed delivery date has been expressly agreed upon in writing.

If an order does not arrive before a customer's intended event due to production, manufacturing, shipping, or customs delays, the missed event date alone does not automatically qualify the order for cancellation or a refund.

Customers understand that estimated turnaround times are not guaranteed arrival dates.

4. DESIGN APPROVAL & CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all order details before providing final approval, including:

  • Artwork, designs, and spelling

  • Colors and color combinations

  • Product dimensions and patch sizes

  • Garment sizes, quantities, and styles

  • Design placement and personalization details

Once final approval has been provided, changes may not be possible.

Customers are responsible for ensuring all approved information is accurate before production begins.

5. COLOR ACCURACY & PRODUCT VARIATIONS

Please note that colors displayed on computer monitors, phones, and other electronic devices may not be a 100% accurate representation of the finished product or sample sew-out.

Colors may appear differently depending on individual screen settings, lighting, materials, and manufacturing processes. Additionally, colors may be perceived differently from person to person.

6J Threads LLC makes every effort to ensure that digital mockups, photographs, and sample sew-outs accurately represent the final product. However, we cannot guarantee an exact color match between what is displayed on your screen and the finished merchandise.

Slight color variations are normal and do not constitute a manufacturing defect or qualify an order for a refund or replacement solely because of those variations, except where required by applicable law.

6. PRODUCTION & SHIPPING

Once payment and final approvals have been received, orders may be submitted to our manufacturers or production team.

6J Threads LLC works with domestic and international manufacturers and shipping carriers.

Shipping times, customs processing, and transportation schedules are outside our direct control.

We are not responsible for delays caused by third parties or circumstances beyond our reasonable control, although we will make reasonable efforts to assist with updates and resolution when possible.

7. DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE

We strive to provide quality custom merchandise that matches the customer's approved order.

If merchandise arrives damaged, defective, or materially different from the approved specifications, customers should contact 6J Threads LLC promptly with their invoice number and photographs of the concern.

Each situation will be reviewed individually, and an appropriate resolution will be determined in accordance with applicable law.

Our final-sale policy does not eliminate any rights or remedies required by law.

8. ORDER STATUS & PRODUCTION UPDATES

We understand that our customers are excited to receive their custom merchandise!

Estimated turnaround times are provided on each invoice. We kindly ask that customers refer to their invoice for the estimated production timeframe before requesting an order update.

Due to the volume of custom orders we process, individual production updates may not always be available while an order is still within its estimated turnaround time.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate updated information as it becomes available.

Once your order ships, tracking information will be provided.

We appreciate your patience and understanding throughout the custom manufacturing process!

9. CUSTOMER ACCEPTANCE OF TERMS

BY ACCEPTING THESE TERMS AND SUBMITTING PAYMENT FOR A CUSTOM ORDER, THE CUSTOMER ACKNOWLEDGES AND AGREES TO THE FOLLOWING:

  • All custom orders are final sale once payment is received, subject to applicable law.

  • Estimated turnaround times are not guaranteed delivery dates.

  • Production turnaround time begins after payment and all required approvals.

  • Manufacturing, shipping, customs, and holiday delays may extend estimated turnaround times.

  • Delays beyond the estimated TAT do not automatically qualify an order for cancellation or a refund.

  • Orders are not guaranteed to arrive before a specific event or holiday unless expressly agreed upon in writing.

  • The customer is responsible for reviewing and approving all applicable order details before production.

  • Slight color variations may occur between digital representations and finished merchandise.

  • Customers are encouraged to review their invoice's estimated turnaround time before requesting production updates.

Customers are required to review and accept these Custom Order Policy & Terms before submitting payment.

6J THREADS LLC

Thank you for choosing 6J Threads LLC for your custom merchandise!